WELLNESS CONCIERGE

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Guest reviews

  • reviews
    constantinosa629
    2024-04-06

    Guest - unfriendly, good for photos only

    Rating: 2.0 / 5reviews

    A monopoly in terms of perfect location and direct feed of thermal spa water in the hotel's swimming pool, and it shows... in the complete lack of fundamental services for guests' convenience and relaxation. This supposedly 5* hotel could only be rated 5* if it were a museum or some monument that you would want to take pictures of. April 2024, with 26C, scorching hot under the sun, and no umbrellas at all in the outside swimming pool area!!! I doubt any guest can bare to be at the pool more than an hour. The pool bar is closed, and guests who dare to sit under the sun near the pool have to rely on one sole waitress who must go to the main bar inside the building to bring a coffee or a sandwich...because if guests want to have a proper meal, they have to dress up and go to the main restaurant and sit inside! (while its heavenly weather to sit under a shade outside).... and then change into swimwear again to go to the pool. By the way, having a proper meal is only possible from 13:00 to 15:00 and from 20:00 to 23:00 - I guess it is too expensive for the owner, or too tiresome for the staff, to not only offer a 5 hour daily window for guests to eat at a supposedly 5* property. Other than that, the a/c in the rooms is not producing cool air... but guess that will be fixed in September. The hotel reeks so much of public sector ownership and management, that I was curious enough to look it up - it is actually privately- owned apparently! I guess the flow of one-time guests lured by the unique- in- the- region location and facilities, and paying u20ac340 a night, is enough to finance the continuing "operation" of this property. More than feeling cheated on, I am feeling outraged at the complete lack of common sense on (or worse, indifference to) basic hotel guests' requirements and wishes. 0 for management, 0 for the owners (they could be making tons more money with such a unique property if they only cared enough, but no worries, kudos to them for their easy money).

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    reviews
    constantinosa629
    2024-04-06
    Rating: 2.0 / 5reviews
  • reviews
    T1935UEchristinad
    2024-01-07

    Excellent relaxing stay

    Rating: 5.0 / 5reviews

    Gorgeous sea view room, wonderful indoor and outdoor pool and very tentative staff. The bed was excellent and the bar and seating areas were very comfy. The food was great with a lot of variety. Weu2019ll be back for more, hopefully soon!

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    T1935UEchristinad
    2024-01-07
    Rating: 5.0 / 5reviews
  • reviews
    619ramie
    2023-12-18

    An amazing experience

    Rating: 5.0 / 5reviews

    Amazing hotel. Outstanding staff. Best experience ever. nThere were only 2 problemsnWe came from Chalkida on road 77 by Waze. The road was blocked. No one from the hotel took the trouble to inform us and save 1 hour. Itu2019s a shame. nFrom 5 stars hotel we would expect to have a cattle for tea and coffee in the room upon arrivingu2026

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    reviews
    619ramie
    2023-12-18
    Rating: 5.0 / 5reviews

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