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Cancellation/ Prepayment

    1. Bookings require a 0% security deposit at the time of booking.
    2. However, if you wish to use our pre-holiday services, 20% deposit is required 30 days prior to arrival.
    3. In case of cancellation, you can use the 20% deposit as credit towards a new booking from the same destination at any time.
    4. To make a reservation, select a date and complete our reservation request form.
    5. You will receive a reservation confirmation email to let you know if your request is declined or accepted.
    6. To secure your spot, you must pay the remaining balance 15 days before your arrival date.
    7. Cancellations in Winter: You can cancel up to 15 days before arrival via email free of charge. If cancellation occurs within 14 days prior to arrival, 100% of the total B&B accommodation fee applies.
    8. Cancellations in Summer: You can cancel up to 3 days before arrival via email free of charge. If cancellation occurs within 2 days prior to arrival, 100% of the total B&B accommodation fee applies.
    9. Please note, if the room is re-let by the hotel, we will do our best so that you incur no charges. However, should the hotel be unable to re-let your room, the hotel reserves the right to apply their cancellation policy.
    10. Early departures or no-show 100% fee applies.
    11. Any refunds allowed will incur a processing fee whenever applicable.

Non-participating guests:

It is possible for a partner or a friend to join this holiday without taking part in the program. Please request our team a custom quote.

 

Travel insurance

To save you unnecessary costs, the hotel recommends travel cancellation insurance with ELVIA. For more information, please follow this link.

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