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Cancellation/ Prepayment

    1. Bookings require a 0% security deposit at the time of booking.
    2. However, if you wish to use our pre-holiday services, 20% deposit is required 30 days prior to arrival.
    3. In case of cancellation, you can use the 20% deposit as credit towards a new booking from the same destination at any time.
    4. To make a reservation, select a date and complete our reservation request form.
    5. You will receive a reservation confirmation email to let you know if your request is declined or accepted.
    6. To secure your spot, you must pay the remaining balance 7 days before your arrival date.
    7. Cancellations in Winter: You can cancel up to 15 days before arrival via email free of charge. If cancellation occurs within 14 days prior to arrival, 100% of the total B&B accommodation fee applies.
    8. Cancellations in Summer: You can cancel up to 3 days before arrival via email free of charge. If cancellation occurs within 2 days prior to arrival, 100% of the total B&B accommodation fee applies.
    9. Please note, if the room is re-let by the hotel, we will do our best so that you incur no charges. However, should the hotel be unable to re-let your room, the hotel reserves the right to apply their cancellation policy.
    10. Early departures or no-show 100% fee applies.
    11. Any refunds allowed will incur a processing fee whenever applicable.

Non-participating guests:

It is possible for a partner or a friend to join this holiday without taking part in the program. Please request our team a custom quote.

 

Travel insurance

To save you unnecessary costs, the hotel recommends travel cancellation insurance with ELVIA. For more information, please follow this link.

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