Terms and Conditions
Please read these Booking Conditions carefully as they are the sole Terms and Conditions of the contract between you and Longevity Escapes for all bookings.
1. About Longevity Escapes
1.1 Longevity Escapes is part of Sandra Diegues Ltd, a private company with limited liability established and existing under the laws of England and Wales, having its registered office in London, UK, at 71-75 Shelton Street, Covent Garden, WC2H 9JQ.
2. Host’s conditions
2.1 You are bound by the Host own booking, amendment, cancellation conditions and conditions of carriage where relevant and these conditions apply to your contract with Longevity Escapes and our Hosts (hotel or group retreat organiser). Conditions vary by Host and are given at the time of booking.
3. Making a Reservation
3.1 In order to secure a holiday at Longevity Escapes, a reservation request must be sent to Longevity Escapes. Bookings are only confirmed once you have received a confirmation email from Longevity Escapes. Deposits are non-refundable. However, you can reschedule your booking free of charge or receive store credit for your non-refundable deposit and re-book any time.
4. Payment
4.1 All holiday discounts, offers and promotions are subject to Bank Transfer payment. If you wish to pay through Paypal or your credit card, please note that any currency exchange fee or admin processing fee will be deducted from the discount currently on offer. Bank Transfer Deposits must be paid within 24 hours upon receipt of your email booking confirmation with Longevity Escapes. Full payment must be received for all bookings prior to departure on the days set by the Host.
4.2 Upon arrival and as part of the hotel policy, your card details might be requested at reception and be subject to bank approval to ensure that any additional charges are paid at check-out.
5. Cancellations
5.1 If full payment is not received by your payment due date, the Host reserves the right to cancel the reservation and apply the deposit cancellation charge. To put guests at ease, Longevity Escapes will send a friendly payment reminder email before the payment deadline.
5.2 Any cancellation must be notified to Longevity Escapes by email. The date by which the email cancellation is received, will be the date applied to the Host’s cancellation conditions. The cancellation policy can always be found on the Host Profile Page, under the Fine Print Tab.
5.3 No refunds will be given for curtailments, no-show or cancellations on or after the holiday start date.
6. Price changes
6.1 All Hosts reserve the right to change or amend prices at any time before a booking has been placed. Once a booking is confirmed, the Host will not apply any surcharges or price changes unless you make the change to your arrangements after booking.
7. Passports, visas and health requirements
7.1 It is the responsibility of all guests, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are required. As foreign visas and health requirements are subject to change without notice, it is recommended that verification prior to travel be done in order to comply with all holiday requirements.
7.2 Hosts will have no liability to any guest travelling without the correct passport or visa or health requirement and any costs incurred to the host through assisting you will have to be paid by the guest.
8. Circumstances beyond the Host’s control
8.1 No compensation of any kind of responsibility can be taken if due to a circumstance beyond the host’s control, the host has to change a holiday after departure, or the host cannot supply a holiday in full or in part as agreed. A circumstance beyond a Host’s control is one that cannot be foreseen or avoided; even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
9. Travel Insurance
9.1 Travel insurance is highly recommended to protect you against potential trip delays or cancellations due to airline issues, family emergencies, illness, injury, etc. If buying an insurance we highly recommend that the travel insurance covers the activity of the holiday, unexpected cancellations, sickness, losses and all the usual risks.
10. Changes after booking but before travel
10.1 No refunds are given as a result of an amendment to a booking. We recommend to check booking details carefully to ensure that any independently booked related flight, and/or other arrangements coincide with the dates booked with the Host and all names have the correct spelling as the Host will not be liable for any costs incurred as a result of any mistakes by the guest.
11. Changes before and after travel
11.1 The Host reserves the right to change or substitute any service and to decline, to accept or retain any holiday or trip members at any time for any reason including, without limitation, any unforeseen circumstances.
11.2 No refunds are available once a holiday has commenced, or in respect of any other holiday or trips or services booked or utilised.
11.3 Please note all activity duration times given are approximate and itineraries are given for a guide only and are subject to minor changes depending on the needs of the group, weather conditions and other circumstances.
12. Amendment policy
12.1 Amendments made more than 30 days before arrival:
All amendments to guests names, date of arrival or holiday duration are free of charge if made at least 31 days before the booked arrival date. Please note these amendments might not be guaranteed.
12.2 Amendments made within 30 days before arrival:
All amendments to guests names, date of arrival or holiday duration are not guaranteed and a 25€ charge per booking will apply.
13. Your Health
13.1 It is the guests’ responsibility to let Longevity Escapes know about any injuries and to be mindful at all times. If any injury or discomfort is experienced during an activity while on holidays, please do inform the instructor and Longevity Escapes immediately.
13.2 It is also the guest’s responsibility to consult a doctor to check that one is sufficiently fit and healthy to undertake yoga classes and other physical activities or programs that may be available whilst on a group retreat or holiday.
14. Legal Health Disclaimer
14.1 Services offered by Longevity Escapes or made available at the host venue are not intended to diagnose, treat, cure, or prevent any disease. Any health information provided by Longevity Escapes and the Host does not substitute the advice given by a doctor, healthcare professional or physician.
15. Privacy
15.1 Contact details will not be sold, leased or made available to any other party other than Longevity Escapes and the Host, except where explicitly consented by the guest. Details will be automatically added to a private email list where occasional updates and news from Longevity Escapes will be sent. Anyone can unsubscribe to this email list from a link attached to the email.
16. Complaints
16.1 In the unlikely event that a guest does not feel satisfied with a service provided in the holiday package, please inform Longevity Escapes immediately. We will do our best to help and mediate with the host to solve any problem.
17. Governing Law and Jurisdiction:
17.1 These Terms and Conditions and the use of the Platform are governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising from or related to any agreement between Parties will be brought before the exclusive jurisdiction of the courts of England and Wales